Shipping Policy

Thank you for shopping with DYNACY. Orders are generally processed and shipped from Japan, and we offer worldwide shipping to most international destinations.

Order Processing

Orders are generally processed within 3–7 business days after payment has been successfully received.

Business days do not include weekends or Japanese public holidays. During product launches, promotional periods, holiday seasons, or periods of high order volume, order processing may take longer than usual.

Pre-order and made-to-order products may require additional production time. The estimated production or dispatch period will be stated on the relevant product page.

Please note that order processing time is separate from shipping and delivery time.

Shipping Destinations

DYNACY ships worldwide from Japan.

Available shipping services, shipping fees, and delivery options will be displayed at checkout based on the customer’s delivery address.

Certain countries or regions may temporarily be unavailable due to postal restrictions, carrier limitations, customs regulations, service disruptions, international sanctions, or other circumstances beyond our reasonable control.

Estimated Delivery Times

Estimated delivery times after dispatch are:

• Japan: 2–5 business days

• Asia: 7–14 business days

• United States and Canada: 7–14 business days

• United Kingdom and Europe: 7–14 business days

• Australia and New Zealand: 7–14 business days

• Other international destinations: 14–20 business days

These delivery periods are estimates only and are not guaranteed.

International deliveries may take longer due to customs inspections, local postal services, public holidays, severe weather, transportation disruptions, security checks, or other circumstances outside our reasonable control.

Shipping Fees

Shipping fees are calculated according to the destination, package weight, package dimensions, and selected shipping method.

The final shipping fee will be displayed at checkout before payment is completed.

Any free-shipping promotion will be subject to the applicable terms displayed on our website at the time of purchase.

Order Tracking

Tracking information will be provided when a tracked shipping service is available.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take several business days to update after the parcel has been accepted or scanned by the shipping carrier.

Some economy shipping services may provide limited tracking or may stop displaying updates after the parcel leaves Japan. The level of tracking available depends on the selected shipping method, carrier, and destination country.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, value-added tax, handling fees, brokerage fees, or other charges imposed by the destination country or region.

These charges are not included in the product price or shipping fee unless clearly stated otherwise at checkout.

Customers are responsible for paying all applicable customs duties, taxes, and import-related fees. DYNACY is unable to predict or control the amount charged by local customs authorities.

We recommend contacting your local customs authority for further information before placing an order.

Refusing to pay customs charges may result in the parcel being delayed, returned, abandoned, or destroyed. Any refund issued for a returned parcel may exclude the original shipping fee, return shipping costs, customs charges, handling fees, and other expenses incurred.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify the following information before completing your order:

• Recipient’s full name

• Street address and apartment or unit number

• City, state, prefecture, or province

• Postal or ZIP code

• Country or region

• Contact telephone number

Please contact us as soon as possible if you notice an error in your shipping address.

We cannot guarantee that an address can be changed after an order has been processed, packed, or dispatched. DYNACY is not responsible for delivery failures caused by an incorrect, incomplete, or outdated address provided by the customer.

If a parcel is returned to us because of an address issue, the customer may be required to pay an additional shipping fee before the order can be shipped again.

Returned or Unclaimed Parcels

A parcel may be returned to us for reasons including:

• An incorrect or incomplete address

• An unsuccessful delivery attempt

• Failure to collect the parcel within the required period

• Refusal to pay customs duties or import fees

• Refusal of delivery

• Local import restrictions

• Failure to provide information requested by customs or the carrier

When a returned parcel is received and identified, we will contact the customer to discuss reshipment or a possible refund.

Additional shipping charges may apply if the customer requests reshipment. Original shipping fees, return shipping charges, customs fees, and other return-related costs are generally non-refundable.

Delayed Orders

Delivery estimates are provided by shipping carriers and are not guaranteed.

DYNACY is not responsible for delays caused by customs processing, carrier disruptions, postal congestion, public holidays, severe weather, natural disasters, incorrect addresses, import restrictions, security inspections, or other events outside our reasonable control.

If your tracking information has not been updated for an extended period, please contact us at dynacyglobal@gmail.com. We will assist with a carrier enquiry where reasonably possible.

Lost Parcels

An order will not automatically be considered lost solely because it arrives later than the estimated delivery period.

Before contacting us, please:

• Review the latest tracking information

• Confirm that the shipping address is correct

• Check with household members or neighbours

• Check with building management or reception

• Contact your local post office or delivery carrier

If the parcel still cannot be located, please contact us and include your order number and tracking number.

Any investigation, replacement, refund, store credit, or other resolution will depend on the selected shipping method, carrier investigation results, available insurance coverage, and the specific circumstances of the shipment.

DYNACY is not responsible for parcels lost because the customer provided an incorrect or incomplete shipping address.

Packages Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please check with:

• Household members

• Neighbours

• Building management or reception

• Your local post office

• The delivery carrier

Please contact the carrier promptly to request delivery details, GPS information, or proof of delivery where available.

DYNACY is not responsible for parcels that are lost or stolen after the carrier has confirmed delivery to the address provided at checkout. However, we will provide reasonable assistance with a carrier enquiry where possible.

Damaged Packages or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A clear description of the issue

• Clear photographs of the product

• Photographs of the outer packaging

• A clear photograph of the shipping label

Please keep the product and all original packaging until the case has been reviewed and further instructions have been provided.

Depending on the circumstances, we may offer a replacement, partial refund, full refund, or store credit.

Minor differences in colour, positioning, printing, texture, dimensions, or appearance may occur between production batches or digital displays and may not be considered defects.

Orders Containing Pre-Order Items

When an order contains both in-stock and pre-order products, the entire order will normally be shipped after all products are ready.

Separate shipping may be available upon request, but additional shipping fees may apply.

Estimated production, release, and shipping dates for pre-order products are provided for reference only and may change due to manufacturing, quality-control, supply-chain, or transportation delays.

Contact Us

For shipping-related questions, please contact DYNACY at:

Email: dynacyglobal@gmail.com

Please include your order number and tracking number, where applicable, so that we can assist you more efficiently.

We aim to respond within 2–3 business days. Response times may be longer during weekends, Japanese public holidays, product launches, promotional periods, or periods of high enquiry volume.

Store Name: DYNACY
Shipping Location: Japan
Service Area: Worldwide