Contact Us

Contact Us

We’re here to help.

For enquiries regarding our products, orders, shipping, returns, product authenticity, or any other store-related matters, please contact the DYNACY customer support team by email.

Email: dynacyglobal@gmail.com

We aim to respond within 2–3 business days. Response times may be longer during weekends, Japanese public holidays, product launches, promotional periods, or times of high order volume.

Order Enquiries

For questions regarding an existing order, please include the following information in your email:

  • Your full name

  • Your order number

  • The email address used at checkout

  • A clear description of your enquiry

Providing complete and accurate information will help us review your enquiry and assist you more efficiently.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please provide:

  • Your order number

  • Clear photographs of the item received

  • Photographs of the outer packaging

  • A clear photograph of the shipping label

  • A brief description of the issue

Please keep the item and all original packaging until our customer support team has reviewed your request and provided further instructions.

Shipping Enquiries

DYNACY orders are generally shipped from Japan and delivered to customers worldwide.

For delivery-related enquiries, please include your order number and tracking number.

Before contacting us about a parcel marked as delivered, please check with:

  • Members of your household

  • Neighbours

  • Building reception or management

  • Your local post office

  • The delivery carrier

Please note that tracking updates and delivery times are managed by the relevant shipping carrier and may occasionally be delayed.

Product and Authenticity Enquiries

DYNACY may offer official merchandise, independently designed products, and unofficial fan-made merchandise.

Product details, including available information about origin, condition, licensing status, and authenticity, will be stated on the relevant product page whenever applicable.

If you have any questions or concerns about a product, please contact us before placing your order. Include the product name or a link to the relevant product page so that we can assist you accurately.

Intellectual Property Enquiries

Rights holders and authorized representatives may contact us regarding intellectual property concerns at:

dynacyglobal@gmail.com

Please include:

  • Details of the relevant copyrighted work, trademark, or other intellectual property

  • A link to or description of the relevant product listing

  • Evidence of your authority to act on behalf of the rights holder

  • A clear explanation of your concern

  • Your contact information

DYNACY will review valid intellectual property enquiries and take appropriate action where necessary.

Important Notice

Please do not send passwords, complete credit card numbers, security codes, or other sensitive payment information by email.

DYNACY will never ask you to provide your full payment card number, account password, or verification code by email.

Store Name: DYNACY
Customer Support Email: dynacyglobal@gmail.com
Shipping Location: Japan
Service Area: Worldwide